If you cannot attend an event or have changed your mind after making the purchase, it is important to know when it is possible to request a refund.
Purchases made: Once the purchase is confirmed, tickets cannot be canceled, modified, or refunded due to regret, error, or personal decision, in accordance with current regulations.
If you purchased Ticket Insurance: If you acquired Ticket Insurance at the time of purchase, you may request a refund according to the policy conditions. In these cases, the process must be carried out directly with the insurance company, following the procedure indicated in the coverage contracted.
If the event is canceled or undergoes significant changes: If an event is definitively canceled, postponed, or presents a substantial modification, the event Promoter may authorize a refund process. When this occurs, we will inform you promptly of the steps to follow through one of the following channels:
The email associated with your account.
Our website and official channels.
The communication channels of the event Promoter.
💡We recommend waiting for these instructions before submitting a request.