My purchase is "Canceled," but the amount was deducted from my account

This may be due to a temporary hold that is usually automatically canceled within no more than 72 business hours.

What to do in these cases?

1. Wait 72 business hours from the purchase attempt. Usually, the charge disappears automatically.

2. If after 72 hours the charge is still on your account, contact us by completing the Fan Support Form.

3. Attach a supporting document in PDF (ideally your bank statement or account statement) showing the authorization code of the purchase.

Important: If 72 hours have not passed, please wait that period before contacting us.